Your Privacy Matters to 7q7

7q7 collects personal data from players in Bangladesh through several channels, including account registration, identity verification, gameplay activity, payment transactions, and your interactions with our support team. The categories of data we collect are set out below.

Registration Data: When you create a 7q7 account, we collect your full name, date of birth, username, email address, mobile phone number, and residential address. This information is required to open and maintain your account and to verify that you meet the eligibility criteria described in our Terms & Conditions.

Identity Verification (KYC) Data: To comply with our anti-money laundering obligations and to confirm your age and identity, we may request copies of your National Identity Card, passport, or other government-issued photo identification, as well as proof of address documents such as a recent utility bill or bank statement.

Financial & Transaction Data: We collect records of all deposits, withdrawals, and payment method details associated with your account — including bKash account numbers, Nagad account numbers, Rocket wallet identifiers, and bank account details where applicable. We do not store full payment card numbers.

Gameplay & Betting Data: We log your betting history, game sessions, wager amounts, winnings and losses, and the specific games or sports markets you interact with on the 7q7 platform. This data is used to deliver your account history, settle bets, and support responsible gaming monitoring.

Technical & Device Data: We automatically collect certain technical information when you access 7q7, including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and session timestamps. This data helps us maintain platform security and improve the user experience.

Communications Data: If you contact 7q7 via email, live chat, or WhatsApp, we retain records of those communications, including the content of your messages, timestamps, and the resolution provided. These records help us resolve disputes, improve our support service, and maintain an accurate account history.

7q7 uses the personal data we collect for the following purposes. We only process your data where we have a legitimate reason to do so, and we do not use your information for purposes beyond those described in this Privacy Policy.

Where we rely on your consent to process data — for example, to send you marketing communications about promotions, bonuses, or seasonal offers — you may withdraw that consent at any time by contacting our support team or using the unsubscribe option included in any marketing message. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7q7 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your data with the following categories of recipient where it is necessary to operate the platform, comply with our legal obligations, or protect our legitimate interests.

Payment Service Providers: To process deposits and withdrawals, we share relevant financial data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers receive only the data necessary to complete your transaction and are bound by their own privacy and data security obligations.

Game Technology Providers: The games available on 7q7 are powered by third-party game studios and platform providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data necessary to deliver the game experience, such as your account identifier, session token, and stake information. They do not receive your full personal profile.

Identity Verification Services: To fulfil our KYC and age-verification obligations, we may engage third-party identity verification providers. These providers process your submitted documents for verification purposes only and are contractually restricted from using your data for any other purpose.

Legal and Regulatory Authorities: 7q7 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where such disclosure is necessary to prevent, detect, or prosecute financial crime, fraud, or other unlawful activity.

Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets involving 7q7, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any material change to the data controller responsible for your information.

7q7 uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, analyse usage patterns, and deliver a personalised experience. A cookie is a small text file stored on your device by your web browser when you visit a website.

We use the following categories of cookies on the 7q7 platform:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable you to log in securely, navigate between pages, and maintain your session. These cookies cannot be disabled without impairing core platform functionality.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymised data about how visitors use 7q7 — for example, which pages are visited most often and whether users encounter error messages. This data helps us improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and last-used payment method, so that you do not need to re-enter them on each visit.
• Targeting & Marketing Cookies: With your consent, we may use cookies to deliver content and promotional offers relevant to your interests, based on your gameplay preferences and browsing behaviour on the 7q7 platform. These cookies do not track your activity on third-party websites.

We may also use web beacons (also known as tracking pixels) in email communications to confirm whether an email has been opened and whether links within it have been clicked. This helps us measure the effectiveness of our communications and improve their relevance.

7q7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements.

As a general principle, account data and transaction records are retained for a minimum of five years following account closure, in line with anti-money laundering record-keeping requirements. Marketing preference data is retained for as long as your account remains active or until you withdraw your consent, whichever is earlier.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Security Measures: 7q7 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required by their role.
• Regular penetration testing and security audits of our platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Incident response procedures to detect, investigate, and notify affected parties in the event of a data breach.

As a 7q7 player, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of them, please contact our support team using the contact details provided in Section 8 of this Privacy Policy.

• Right of Access: You have the right to request a copy of the personal data 7q7 holds about you, together with information about how and why it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For basic account details, you may also update information directly within your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. This right is subject to overriding legal obligations — for example, we are required to retain transaction records for anti-money laundering compliance purposes and cannot delete these on request alone.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction over erasure.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contract, you have the right to receive your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where it is based on our legitimate interests, including profiling for responsible gaming monitoring purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid privacy rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your rights unless a request is manifestly unfounded or excessive.

The 7q7 platform integrates content and services from a number of third-party providers in order to deliver a complete gaming experience. These providers operate independently of 7q7 and are subject to their own privacy policies and data handling practices.

Game Studios: Casino and slot games on 7q7 are supplied by providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game from one of these providers, a connection is established between your device and that provider's servers. The provider may receive technical session data such as a session token, your account identifier on the 7q7 platform, the game selected, and your stake and result information. This data is used solely for the purpose of delivering and settling your game session.

Payment Processors: bKash, Nagad, Rocket, Upay, and our banking partners process payment transactions on our behalf. These organisations have their own privacy policies that govern how they handle your payment data. 7q7 is not responsible for the data practices of payment processors once data has been passed to them for transaction processing.

Analytics Providers: We may use third-party analytics tools to collect aggregated, anonymised data about platform usage. These tools help us understand user behaviour at a statistical level and improve the 7q7 experience. Individually identifiable data is not shared with analytics providers.

We carefully select third-party providers and require, through contractual arrangements, that they implement appropriate data protection measures and process your data only as instructed by us, unless they have an independent legal obligation to process it otherwise.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7q7 handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related queries promptly and transparently.

Email: [email protected] — Please include "Privacy Request" in the subject line so your query is routed to the correct team. We aim to acknowledge all privacy queries within 48 hours and to provide a substantive response within 30 calendar days.

Live Chat: Our support team is available via live chat 24 hours a day, 7 days a week. Live chat is accessible from within your 7q7 account once you are logged in.

WhatsApp: You may also contact us at +880 1700 000000. Please note that WhatsApp is not a suitable channel for transmitting sensitive documents or KYC materials — please use email for those purposes.

This Privacy Policy was last reviewed and updated on 1 January 2026. If you are not satisfied with our response to any privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.