Responsible Gaming at 7q7 — Play Smart, Stay Safe

At 7q7, responsible gaming is not a checkbox — it is a core part of how we operate. We are a platform built for entertainment, and we take seriously our obligation to ensure that every player in Bangladesh can enjoy cricket betting, slots, and live casino games in a way that remains fun, controlled, and within their personal means.

We design our platform with player wellbeing in mind at every level. From the moment you create your 7q7 account, you have access to a full suite of responsible gaming tools that let you define your own boundaries, monitor your activity, and step back whenever you need to. These tools are free, easy to use, and take effect without delay.

We also train our support team to recognise behavioural patterns that may suggest a player is experiencing difficulties, and we reserve the right to initiate contact, apply temporary restrictions, or request a wellbeing check where we have genuine reason for concern. Player safety always takes precedence over platform revenue.

We ask every player to approach 7q7 with the same mindset: only gamble with money you can afford to lose, never chase losses, and treat any winnings as a bonus rather than a reliable income source. These simple principles, combined with our platform tools, create the foundation for a healthy, sustainable gaming experience.

7q7 strictly enforces an 18+ age policy across all products and services on our platform. Gambling is intended exclusively for adults aged 18 years and above. We take underage access extremely seriously and have multiple layers of protection in place to prevent minors from registering or playing.

Age Verification at Registration: All new players are required to confirm that they are 18 or older during the account creation process. We reserve the right to request official identity documents — such as a National Identity Card or passport — to verify this at any stage, including before processing a withdrawal.

Consequences of Underage Access: If we discover or have reasonable grounds to suspect that an account is being used by a person under 18, we will suspend the account immediately, void any bets or game results, and return the deposited funds after investigation. Any winnings accrued by an underage player will be forfeited.

Protecting Minors at Home: If you share a computer, tablet, or mobile device with children or teenagers, we strongly advise that you log out of your 7q7 account after each session, do not save your login credentials in a shared browser, and consider using dedicated parental control tools to restrict access to gambling platforms. This is an important responsibility that sits with every adult player.

One of the most effective tools for keeping gambling under control is a deposit limit. 7q7 allows every player to set a personal cap on how much they deposit into their account over a given time period. This gives you a hard financial boundary that the platform will enforce automatically — removing the temptation to deposit more than you intended in the heat of the moment.

You can configure deposit limits from within your account settings at any time. The available limit periods are:

• Daily Limit: The maximum total amount you can deposit within any 24-hour period.
• Weekly Limit: The maximum total amount you can deposit within any rolling 7-day period.
• Monthly Limit: The maximum total amount you can deposit within any rolling 30-day period.

All deposit limits are denominated in Bangladeshi Taka (BDT) and apply regardless of which payment method you use — whether that is bKash, Nagad, Rocket, Upay, or a direct bank transfer. The minimum deposit limit you can set is ৳200.

In addition to deposit limits, 7q7 also offers loss limits (capping the total amount you can lose in a period) and wager limits (capping the total amount you can bet). These additional controls can be activated through your account settings or by contacting our support team directly.

Spending extended periods gambling without a break can make it difficult to maintain perspective on your activity. 7q7 provides several session management tools designed to encourage healthy play patterns and give you regular opportunities to step back and reassess.

All time-out and session management tools can be activated instantly from your account dashboard under the Responsible Gaming settings tab. If you have difficulty locating these settings, our support team is available 24/7 to assist you in setting them up.

Self-exclusion is the most powerful responsible gaming tool available on 7q7. When you activate a self-exclusion, your account is suspended for your chosen period and you will be unable to log in, deposit, or place any bets. This is designed for players who feel they need a meaningful break from gambling — whether for a few months or permanently.

How to Activate Self-Exclusion: You can request a self-exclusion in two ways: (1) through the Responsible Gaming settings in your account dashboard, or (2) by contacting our support team via live chat or email at [email protected]. In either case, the exclusion takes effect within one hour of your request being submitted, and you will receive a confirmation by email.

Available Self-Exclusion Periods:

• 1 month
• 3 months
• 6 months
• 1 year
• 5 years
• Permanent (indefinite) exclusion

What Happens During Self-Exclusion: During your self-exclusion period, 7q7 will suppress all marketing communications to your email address and phone number. Any outstanding balance in your account at the time of exclusion will remain secure and will be available for withdrawal once the exclusion period ends and your account is reinstated following the reflection window.

Permanent Exclusion: If you choose permanent self-exclusion, your account will be closed and your personal data handled in accordance with our Privacy Policy. A permanently excluded player may not open a new account on the 7q7 platform. Any attempt to circumvent a permanent exclusion by creating a new account will result in immediate closure of that account.

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players do not realise their gambling has become harmful until it has already had a significant impact on their finances, relationships, or mental health. Being aware of the warning signs is the first step toward getting back in control.

Ask yourself the following questions honestly. If you answer "yes" to three or more of them, we strongly encourage you to contact our support team or activate a self-exclusion immediately.

If you are concerned about a friend or family member rather than yourself, the same guidance applies. You can contact our support team on their behalf or encourage them to reach out directly. Early intervention is almost always more effective than waiting until a problem becomes severe.

If you believe gambling is becoming a problem — for yourself or someone you care about — the most important thing is to act quickly. 7q7 provides direct, confidential support, and we can help you activate protective tools on your account straight away.

Contact 7q7 Support: Our responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us through any of the following channels:

• Email: [email protected] — include "Responsible Gaming" in the subject line for priority routing.
• Live Chat: Available directly within your 7q7 account at any time.
• WhatsApp: +880 1700 000000 — available during Bangladesh Standard Time (BST, UTC+6) business hours and beyond.

When you contact us about responsible gaming, we will never pressure you to continue playing or dismiss your concerns. Our team is trained to listen, to explain all available options, and to help you take immediate protective action if that is what you need.

External Support Resources: In addition to the tools and support available directly through 7q7, players in Bangladesh who are experiencing gambling-related difficulties are encouraged to seek guidance from qualified professionals. Speaking to a trusted friend, a family member, or a healthcare provider about gambling problems is a meaningful and courageous step. Financial counselling services can also help if gambling has affected your economic situation.

Keeping Gambling in Perspective: The golden rules of responsible gaming are simple: always set a budget before you start, stick to it regardless of the outcome, never gamble when you are feeling stressed, depressed, or under the influence of alcohol, and treat any losses as the cost of entertainment rather than a debt to be recovered. Following these principles consistently is the most reliable way to ensure that your experience on 7q7 remains positive and enjoyable for the long term.

7q7 is committed to being a platform that players in Bangladesh can trust — not just for the quality of our games and the speed of our payments, but for the genuine care we take to protect the wellbeing of every person who chooses to play with us. Responsible gaming is not a limitation on your freedom; it is the foundation that makes sustainable, enjoyable gambling possible.